FAQs

HOW TO SHOP ONLINE?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

**Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.**

ITEM AVAILABILITY

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

HOW CAN I TRACK MY ORDER?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your Order History and view past orders and current orders that you have placed.

WHEN WILL MY ORDER BE SHIPPED?

Once an order is placed, it will take 2-3 (3-5 for all jewelry orders) business days in order to process the order. After being processed and shipped most domestic orders will take 2-5 (10-14 for all jewelry) business days to arrive depending on the competence of your local postal service. International shipping times may vary between 2 and 12 weeks.

 IS MY INFORMATION PROTECTED?

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or for "https" at the beginning of the address on the webpage.

LOST PACKAGES

Jewelry Connection IS NOT responsible for any lost items. If tracking information states that your package has been delivered but you did not receive it, you must discuss this issue with the United States Postal Service. Jewelry Connection does not hold responsibility for a package that states it has been delivered. If items have not been received, they can be located by using the tracking number or contacting your local post office. There are NO REFUNDS allowed. **PLEASE BE AWARE: ALL POSTAGE FOR EXCHANGES MUST BE PAID FOR BY THE CUSTOMER.**